Delhi's Digital Leap: Governance Becomes Faceless with WhatsApp
Published on: Oct. 10, 2025, 11:32 a.m. | Source: Devdiscourse
The Delhi government is revolutionizing its service delivery by offering a faceless operation using WhatsApp. Nearly 50 services, including birth and caste certificate applications, can be processed via a bilingual chatbot. This initiative, managed by the Information Technology Department, aims to enhance accessibility and efficiency.
